Case Study:
Hertfordshire Services

Direct Access has undertaken disability accessibility audits for over 30 blue light services in Hertfordshire for Hertfordshire Police and also for Hertfordshire County Council which is responsible for the premises used by Hertfordshire Fire Brigade and some locations by the East of England NHS Ambulance Service NHS Trust.

For Hertfordshire Police, Direct Access’ NRAC Access Audit programme looked at ways of improving access for D/deaf and disabled people to police stations ranging from front desks to accessible custody suites. Hertfordshire Fire Service which consists of a variety of manned, on-call and community fire stations, also includes buildings that provide community education facilities for young people Not in Education, Employment or Training (NEET) who are no longer part of formal education programmes.

Tring Fire Station

All blue light services in Hertfordshire were audited in accordance with Part M Building Regulations and British Standards BS 8300. Consideration about the balancing of accessibility with the need to maintain operational security of custody areas was a key feature of reports.

These include Watford, St Albans, Hemel Hempstead, Stevenage, Letchworth, Potters Bar and Ware.

Hertfordshire Fire and Rescue Service covers an area of 1,514 square miles (3,920 km2) and a population of 1.19 million.

Hertfordshire Fire Service

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