Case Study:
Science Museum

The Science Museum Group, the world’s leading group of science museums appointed Direct Access in 2021 to undertake accessibility reviews of three key museum sites. Direct Access mapped out the customer journey to identify all the touch points including pre and post visit. Onsite audits by NRAC and IAAP certified Access Consultants covered both the public exhibition spaces and back of house employee areas. 

The Science Museum Group enjoys over five million visitors a year and is the home of many iconic exhibits including Mallard, Tim Peak’s spacecraft, Amy Johnson’s Gipsy Moth and Alan Turing’s ACE computing pilot. 

Science Museum

The sites included: 

  • Science and Industry Museum, Manchester – site of the world’s first passenger railway station. 
  • National Science and Media Museum, Bradford – 7 floors of galleries, three cinemas and Europe’s first IMAX cinema. 
  • Locomotion, Shildon – spread over a 1km route the museum highlights the world’s first railway, the Stockton to Darlington railway. 
Science Trains

In a separate contract, Direct Access is advising on the curation and programming for a forthcoming new gallery aimed to equip 11-16 year olds with a greater understanding of roles in the STEM sector. This will be at the Science Museum, London. 


Direct Access Consultancy Limited
Heritage House,
Rhosddu Industrial Estate,
Rhosrobin, Wrexham, LL11 4YL

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