Hidden Disabilities

Local authorities are being advised by the Local Government and Social Care Ombudsman to check their procedures to avoid disadvantaging people with ‘hidden disabilities’. This follows the naming of three London Councils, Hillingdon, Lambeth and Wandsworth in investigative reports who had failed to consider reasonable adjustments under the Equality Act 2010 for their residents.

They include not making reasonable adjustments to help a woman with autism to repay overpaid housing benefit, and two councils not helping a man with severe dyslexia to deal with parking tickets and permits.

Direct Access works with local authorities by undertaking audits of services and premises to ensure that all steps are taken to facilitate access to services. Our action plans are widely recognised in the sector as being clear and useful to demonstrate how authorities are meeting their public sector duties. We also advise on ancillary aid specifications that improve accessibility.

Direct Access is proud to have worked with Hertfordshire, West Lancashire, West Berkshire, Bath & NE Somerset, Ipswich, Corby, Lewisham and several others over the past fifteen years to improve accessibility.

Contact us today to find out more about how we can support your authority.


Direct Access Consultancy Limited
Room 2, Regent House
Princes Court
Beam Heath Way
Nantwich, CW5 6PQ.

Tel: 0845 056 4421.

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